Store Policies

Cancellation Policy

1. Orders can only be cancelled within 24 hours. Please drop a mail to hello@pupilio.in within 24 hours of successfully placing your order. It will be cancelled within 1-2 working days and amount will be refunded to the source of payment in 7-10 working days.
2. Sale items cannot be cancelled.
3. No cancellations on Gift Cards.

Refund Policy

1. Full amount will be refunded for orders cancelled within 24 hours.
2. In case amount is charged to you twice erroneously, please drop a mail to hello@pupilio.in timely. We will check and confirm the same within 1-2 working days and amount will be refunded to the source of payment in 7-10 working days.
3. No refund will be issued on books damaged during transit. We at Pupilio pay utmost attention to packaging. We pack your parcel in multiple layers to ensure there is no damage in transit.

Return Policy

1. Orders once delivered cannot be returned.
2. Books can be returned, if you receive any book having a manufacturing defect, printing issues, etc. In such case, please do the following:

• Send us 4-5 pictures of the arrived damaged product to hello@pupilio.in within two days of its receipt.
• Amount will be refunded only if the claim is found to be correct. The decision for the same is solely at Pupilio’s judgement.
• Once we verify that the claim is correct and it is not transit damage, we would need you to ship the book back to us.
• Upon receipt and verification by the team, we shall refund the amount to the source of payment within 7-10 working days.
• To be eligible for return, the books must be unused and sent back in the same condition as received.